About Us

SAINET Internet is a Tier-1 Internet Service Provider and Telecommunications company.

The Company is a licensed IECNS and IECS telecommunications provider and registered as a Closed Corporation. We own our own IPConnect, Fibre backbone data capacity and deliver services from our carrier neutral data centre.

Our Passion and Mission

Sainet is a relationship orientated business. The mission of Sainet Internet is to provide customers with a complete solution to all their current and future Data, Internet, Communications and private network needs. We build relationships by understanding the customer's strategic goals and fit their needs to their business model.

The Company established a reputation for quality work and plans to continue to enhance its image in the industry. The company seeks to become a well-known and respected provider of advanced network solutions by:

• Increasing service offerings.
• Increasing availability and accessibility to current and future customers.
• Creating innovative, unique, and cost-effective solutions to problems currently faced by customers.
• Increasing Value Added facilities to our existing Products
• Conduct business with outstanding levels of ethics and moral standards.

Company Overview

Sainet Internet is a Closed corporation, operational since 1998 and incorporated in 2001. The company's principal offices are currently located in East London. All operations, from administration to product development, take place at this owned office location. The company plans to move to a bigger facility as it expands and its staff grows beyond its current full-time employees.

The company currently offers Internet, data and Voice over IP services under its IECS and IECNS license. Our customer base comprise of the following:

· Business to business services

· Business to Customer services

· Dialup Customers

· ADSL Customers

· Mobile GPRS, EDGE and 3G/HSDPA users

· Satellite subscribers

· Fixed Line Subscribers (Diginet)

· Website hosting

· On Site Installations

Sainet provides Internet Services and applications to the above mentioned subscriber base since 1998 under the formerly company Pro Systems Solutions. Our ADSL and fixed line products are competitively prices and carry QOS benefits at hardware level. The growth of the base is targeted at 25 % per year.

Sainet Internet is a company driven to provide customers with a complete solution to their entire current and future Internet and private network needs. The company's customer base includes all consumers and all small- to medium-sized businesses, including start-ups and a niche group of corporate clients.

Sainet Internet benefits from several strategic alliances by receiving very competitive pricing on most services, allowing the company to offer competitive pricing on its services to customers.

ISPs offer a way for people to enter the Internet. Most competitors offer solutions for Windows, and perhaps Macintosh, but ignore all other operating systems. With the rise of Linux and other alternative operating systems, there is potential for Sainet Internet to surpass its competitors.

Sainet Internet currently delivers Dialup, ISDN, Diginet, ADSL and Voice Over IP to customers. All services are competitively price and targeted to the SMME and Corporate market. Sainet Internet feels that the SMME market segment has largely been neglected because of the amount of "hand-holding" required by this segment, and the inability to pay the astronomical fees charged by many ISPs for typically poor service and user support.

By working to simplify the creation, management, and support of our services, the company will enable customers to perform many tasks themselves, or automating these tasks based on the customer's stated needs. This will make our pricing more competitive, the customer’s perception of service high, and the operation as a whole more reliable and profitable.

With our current hardware and facilities, the company can do the following:

• Handle a scalable unlimited number of connectivity to users;
• Handle unlimited email users;
• Scalability to grow backbone infrastructure.

Service Description

Sainet Internet is a traditional, full-service ISP, offering dialup and dedicated Internet access, Web and virtual domain hosting, server co-location, and network-related professional solutions (design, installation, management, etc.). The company allows people and companies to access and publish documents on the World Wide Web without the need to hire full-time system administrators, costly high-speed network connections, dedicated servers, and other similar expenses or expertise.

The Company provides the following Value added services:

· Content Filtering per user per site;

· Server level anti-spam and virus filtering;

· Web based email and users usage statistics;

· Free fax to email facilities;

· Free dialup access to all our dedicated product users.;

· VPN B2B and B2C access;

· Satellite Downlink Services.

The company provides both connectivity and consulting on topics ranging from office automation to Web server planning. The company has ongoing research and development to provide solutions to current customer issues (e-commerce, ease-of-use features, cross-platform communications etc.) and to develop new products and services which enable the company to enter and compete in new markets and attract new customers.

Sainet Internet selects products which meet the following criterion:

• Benefit to customers/company: the product must materially benefit the customer or the company in some way. This may manifest itself as a side benefit, an improvement on current services, or additional revenue stream to the company.
• Cost/benefit ratio: the benefits realised must be at least as great as the cost of implementation, production, and maintenance of the product.
• Maintainability: the product must be maintainable by our personnel. The company has had some experience with products where source code and other maintenance resources are unavailable and has had major difficulties with these restrictions. The company has a strong preference for Open Source and similar distribution methods where source code is available to personnel to correct problems which vendors consider too unimportant to warrant effort on.
• Ethics: the company conducts business responsibly and the staff is expected to be honest in all transactions and activities. Moral values are important to the company in offering content to its subscribers.

Sainet Internet makes a concerted effort to keep customers informed and to remedy problems in the shortest possible times. The company has lost very few customers to technical support issues, and will continue to make high quality support one of its primary goals.

Sainet Internet offers telephone support during extended business hours (8 a.m. to 8 p.m.) and has an on-call pager for emergencies (network-down and server-down situations). In the future, the company plans to implement a 24/7 network operations center (NOC).

Frequently Asked Questions